FAQ FREQUENTLY ASKED QUESTIONS

The FAQ and answers are in the following:

Pertanyaan: Is your company a manufacturing factory?

Menjawab: iya nih, we are a manufacturing factory we have our production workshops located in a small city called “Xinyu Kota”, which is in China mainland.
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Pertanyaan: Apa waktu terkemuka? (Main FAQ)

Menjawab: The lead time should be 2 untuk 7 hari kerja setelah pembayaran.
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Pertanyaan: Bagaimana dengan waktu pengiriman? Bagaimana kita bisa mendapatkan kargo?

Menjawab:

• 5 untuk 7 hari dengan mengungkapkan, DHL, TNT, UPS, FedEx, Cina EMS, atau ekspres khusus.
• 5 untuk 10 hari melalui udara.
• 10 untuk 30 hari melalui laut atau melalui surat pos udara.

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Pertanyaan: Can we have our brand and use our label?

Menjawab: tentu saja, you can use your brand and we provide OEM service, and also we can provide labeling service.
OEM/ODM/Labeling Service is all acceptable, untuk OEM, ODM, and Labeling service we have MOQ requirements, and we can discuss the minimum order quantity.

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Pertanyaan: How about your after-sales service?

Menjawab: Jika Anda menemukan bahwa barang tersebut memiliki masalah kualitas dan default, kami dapat menawarkan layanan perawatan secara gratis atau menggantinya secara gratis, dan kami dapat mengajari Anda cara melakukan debugging sistem dan cara menginstal produk kami.
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Pertanyaan: What type of payment is accepted?

Menjawab: T / T, D / A, D / P, L / C, Western Union, Paypal, Wasiat.
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Pertanyaan: What is the valid time of your quotation?

Menjawab: 30 hari-hari, for a great project, the price quotation valid time can last for 6 bulan.
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Pertanyaan: Apakah Anda mengutip EXW, FOB, CFR, or CIF prices?

Menjawab: semua EXW, FOB, CFR, or CIF prices are available.
Most customers require FOB price, jika perlu termasuk biaya transportasi dan biaya asuransi, we can add them according to actual cargo volume or cargo weight.
Ucapan: Sea freight is calculated as per the cargo’s packing size, and air freight cost or express fee is calculated as per cargo’s gross weight.
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Pertanyaan: Bisakah kita memiliki sampel gratis?

Menjawab: Menurut kebijakan perusahaan kami, Sampel dikenakan biaya dan hutang, and our products are high-value cargo, every product has production cost and material costs, and our worker every month need our company to pay them a reasonable salary for their hard work.

Thank you for your understanding that we do not offer free samples, and thank you for your support of our business.
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Pertanyaan: Cara memasang dan merakit produk Anda setelah kami membelinya?

Menjawab: For every product we have an Installation Manual, and you can do the installation and assemble jobs as per the Installation Manual, Some of our products even have installation demos, dan Anda dapat melakukannya sesuai video, kami juga memiliki teknisi profesional untuk mengajari Anda cara memasang.

For more other FAQ questions or business negotiations please contact our service team directly, our service team will respond to you within 7/24 jam sehari.

For inquiries on fire protection products please HUBUNGI KAMI.

Or drop us an E-mail directly at: INFO@AWAREFIRE.COM